Our People
Employee Opinion Survey
At DEXUS we value and respect our employees’ opinions. We were pleased to see this demonstrated in the results of our third annual employee survey, where 94% of our employees responded – a very high response rate compared to average response rates of 75%1. In addition, we achieved our second highest score against the Australian national average for “making sufficient effort to obtain the opinions and thoughts of employees at DEXUS.”
1 Source: Towers Perrin.
and differences to the Towers Perrin’s Australian benchmark
The survey is an excellent tool for measuring employee satisfaction levels and gaining feedback from our people. In 2009, we partnered with Towers Perrin who facilitated the survey and analysed the results. This enabled us to compare our results with their benchmark of Australian and Global High Performing companies.
Key results included:
- 92% of employees are proud to be associated with DEXUS
- 90% of employees believe DEXUS provides a working environment accepting of differences in cultural background, lifestyle and gender differences
- 85% of employees believe sufficient effort is made to obtain the opinions and thoughts of employees in DEXUS
The results from our annual survey are reviewed and analysed by executive management at a corporate level as well as by department. Areas of focus for change are identified by each business leader to champion with their respective teams. The overall results of the survey are communicated to our employees and are considered in the implementation of new policies and procedures to help shape the culture of our business. For example, additional focus was placed on people management skills and business processes as these areas scored comparatively lower in the survey responses.
Furthermore, the senior leadership team participates in an annual offsite which, amongst other objectives, provides a forum to focus on feedback from the survey and identify action plans for the forthcoming year to address areas identified for improvement.
Employee feedback
Our employees have the opportunity to provide feedback by participating in surveys such as our Annual Employee Opinion Survey, the 360 Degree Review process, as well as via the feedback function on our intranet. In addition, in September 2008 we provided our people with the opportunity to provide feedback, anonymously where preferred, on cost saving efficiencies, new income initiatives and business improvements. In total 150 suggestions were received on topics as diverse as IT improvements, procurement strategies, business travel and improved printing options.
Each suggestion was reviewed by our Chief Executive Officer and Executive Committee. Suggestions were considered for relevance, value and cost/benefit and many were implemented during the year including:
- Revising our travel policy to book travel online and reduce booking fees
- Implementing a web conferencing facility
- Upgrading printer functionality to reduce paper consumption
OUR PEOPLE
OUR COMMUNITY